Terms and Conditions | MusafirCab

1. Introduction

Welcome to MusafirCab! By using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a booking or using our services. If you do not agree with these terms, please do not use our services.

2. Definitions

• "MusafirCab" refers to the company providing cab services through its website and mobile app.
• "User" refers to any individual who uses our website or services.
• "Services" refers to the transportation services provided by MusafirCab, including city rides, outstation rides, airport transfers, and corporate travel.

3. Booking and Payment

3.1 Booking

• Users can book our services through our website or mobile app.
• Booking confirmations are subject to availability and our approval.
• Changes to bookings must be made at least 24 hours prior to the scheduled pickup time.

3.2 Payment

• Payments for services can be made through various payment methods available on our platform.
• All payments are subject to the prevailing rates and charges at the time of booking.
• Additional charges may apply for extra services, changes, or delays.

4. Cancellations and Refunds

4.1 Cancellations

• Users may cancel their bookings through our website or mobile app.
• Cancellation charges may apply depending on the time of cancellation before the scheduled pickup.
• No refunds will be provided for cancellations made within a specified period before the pickup time.

4.2 Refunds

• Refunds, if applicable, will be processed based on our refund policy.
• Users will be notified of any refund approvals and the process for receiving the refund.

5. User Responsibilities

• Users must provide accurate and complete information during the booking process.
• Users must ensure that they are present at the designated pickup location on time.
• Users are responsible for any damages caused to the vehicle during the ride.

6. Driver Conduct

• Our drivers are trained professionals who adhere to safety and service standards.
• Any complaints about driver conduct should be reported to MusafirCab customer support.

7. Liability

• MusafirCab is not liable for any loss, damage, or inconvenience caused due to delays, vehicle breakdowns, or other unforeseen circumstances.
• We are not responsible for any personal items left in the vehicle.

8. Privacy Policy

• We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information.
• By using our services, you consent to our Privacy Policy.

9. Changes to Terms and Conditions

• MusafirCab reserves the right to update or modify these Terms and Conditions at any time.
• Users will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

10. Termination of Services

• MusafirCab reserves the right to terminate services or refuse bookings if users violate these Terms and Conditions.
• Termination will be communicated to the user, and any outstanding payments will be settled according to our policies.

11. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of India.
• Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts in India.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email: 
• Phone: 
• Address: MusafirCab, Office Address Gorakhpur UP